FAQs
When will I receive my items?
All items are produced and shipped from our facility within 3 to 7 business days from the time of purchase. Standard shipping times then apply. You can click the tracking information provided in your confirmation email to view your shipping details and estimated delivery time.
Deliveries may take longer for international orders due to customs regulations in your country.
If your order hasn’t arrived within the expected delivery window, please contact us at [email protected].
Where is my item?
You can view the status of your order by accessing the tracking link in your shipping confirmation email (you will receive this once your product ships). Alternatively, you can simply enter your order number in the ‘Track Packages’ section listed under the contact area of our website.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard.
Do you accept PayPal?
No.
Do you accept Pre-Paid gift cards?
No.
Do you ship internationally?
Currently, we are shipping to USA only.
How much does it cost to ship to my country?
Shipping costs depend on your country of residence and the number of items in your order.
You can view exact pricing by clicking “Buy it now” and entering your address before completing checkout.
Your page is not loading. What’s happening?
Please contact us and let us know the issue you’re experiencing so we can fix it ASAP.
I keep getting an error message. What’s happening?
Please contact us and let us know the issue you’re experiencing so we can fix it ASAP.
I chose the wrong item. Can you swap my product?
Please contact us as soon as you notice the error. If we catch it before the item goes into production, we can make the change.
We strive to ship your product as quickly as possible—so act fast!
I chose the wrong size. Can you fix this?
Please contact us as soon as you notice the error. If we catch it before the item goes into production, we can make the change.
We strive to ship your product as quickly as possible—so act fast!
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible. If the item hasn’t shipped yet, we can update the address. Otherwise, we’ll have to wait until the item is returned to us.
What is your return/exchange policy?
Return Instructions
If you would like to return an item to 78120 Caleo Bay Drive, La Quinta, CA 92253, United State, please follow the instructions below within 30 days of delivery.
Securely pack the item(s) in the original packaging.
All items must be returned in good condition.
If the product you received is damaged, please contact Customer Service.
Exchanges
To exchange a product, please contact us at [email protected].
We will process the exchange for you. A $20 restocking fee may apply.
What happens if the item was “Returned to Sender”?
If your order is marked as “undeliverable” and returned to us, we will reship the package to you at no additional cost.
What happens if my item is damaged?
If your item has any defects or issues due to our error, we will replace it at no additional cost.
You do not need to return the damaged item.
If a replacement is not available due to inventory issues, we will issue a refund or offer a comparable item of your choice.
What happens if my item is faulty after use?
If your item experiences an issue under normal usage, please contact us at [email protected].
We will evaluate the case and assist you in resolving it promptly, whether through replacement or support.
What do I do if I received the wrong product or my product is defective?
We’re truly sorry for the inconvenience.
Please email us at [email protected] with your order number and details of the issue.
We will cover all costs to send you the correct item and pay for return shipping of the incorrect one.
Mistakes happen—we’ll fix it ASAP!
Customer contact 24/7
Mail : [email protected]
Address : 78120 Caleo Bay Drive, La Quinta, CA 92253, United State